{"id":10,"date":"2022-01-14T17:40:32","date_gmt":"2022-01-14T17:40:32","guid":{"rendered":"https:\/\/blogs.imperial.ac.uk\/ict-success-stories\/?p=10"},"modified":"2022-01-14T17:46:43","modified_gmt":"2022-01-14T17:46:43","slug":"new-year-new-strategy","status":"publish","type":"post","link":"https:\/\/blogs.imperial.ac.uk\/ict-success-stories\/2022\/01\/14\/new-year-new-strategy\/","title":{"rendered":"New year, new strategy!"},"content":{"rendered":"<p>I thought I had better write something on our brand new ICT blog, as the default message is&#8230;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"71\" class=\"alignnone size-medium wp-image-11\" src=\"http:\/\/blogs.imperial.ac.uk\/ict-success-stories\/files\/2022\/01\/Nothing-found-300x71.jpg\" alt=\"\" \/><\/p>\n<p>&#8230; leaving that up is like the WordPress Blog equivalent to \u2018Computer says no!\u201d and we have a bad enough rep as it is! ?<\/p>\n<p>2022 has finally arrived, and we have a new years resolution in the guise of a new <a href=\"https:\/\/www.imperial.ac.uk\/admin-services\/ict\/about-ict\/strategy\/\">ICT strategy<\/a> and roadmap to work towards making some exciting improvements to ensure:<\/p>\n<ul>\n<li>A seamless, digital student journey<\/li>\n<li>The best tools and systems<\/li>\n<li>Robust and reliable technology<\/li>\n<li>Delighted customers placed at <span data-contrast=\"none\" data-usefontface=\"false\">the heart of the services<\/span><\/li>\n<li>Confidence in cyber security<\/li>\n<li>The best technology talent<\/li>\n<\/ul>\n<p><strong>But how did we come up with all that lot?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" class=\"alignright wp-image-14 size-medium\" src=\"http:\/\/blogs.imperial.ac.uk\/ict-success-stories\/files\/2022\/01\/Bomber-Value-creation-workshop-Infrastructure-enablers-300x225.jpg\" alt=\"Peter Brown showing his post it note work\" \/>In summer 21 we set up some<strong> ICT Tech Days<\/strong> for all our 250 staff to attend (Hybrid mode of course!)<strong><br \/>\n<\/strong><\/p>\n<p>When I heard we were going to be attending workshops to strategise for the next 5 years, I thought great \u2013 I love a post it note session! But when I found out it was every day for a week, I thought blimey that is a lot of post it notes!<\/p>\n<p>The strategy workshops were broken down in to daily sessions for each <a href=\"https:\/\/www.imperial.ac.uk\/admin-services\/ict\/about-ict\/leadership\/functional-areas\/\">Functional Area<\/a> where we looked at their current \u2018playbooks\u2019 and what our teams are working to achieve, we then did the obligatory post it note exercise to identify your needs as a customer, looking at your pain points, and mapping out the potential gains, and many, many mor exercises!<\/p>\n<p>We determined steps to plan out &#8216;what great looks like&#8217; and feed this in to a long term strategy and roadmap.<\/p>\n<p>The days were long and lots of coffee was drunk, but the outcomes were totally worth it &#8211; as we now have a really clear direction of travel and we are all pulling in the same direction as a team, and we have new ways of working with you &#8211; our clientele.<\/p>\n<p>Our teams 7 days culminated in a social distanced gathering (Not party!)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" class=\"wp-image-13 size-medium\" src=\"http:\/\/blogs.imperial.ac.uk\/ict-success-stories\/files\/2022\/01\/L2050174-300x225.jpg\" alt=\"Staff DJ'ing at the party\" \/><\/p>\n<p>Stick with us through this blog to see how we are delighting you and providing a first class service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I thought I had better write something on our brand new ICT blog, as the default message is&#8230; &#8230; leaving that up is like the WordPress Blog equivalent to \u2018Computer says no!\u201d and we have a bad enough rep as it is! ? 2022 has finally arrived, and we have a new years resolution in [&hellip;]<\/p>\n","protected":false},"author":526,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[316182],"tags":[317597,9617],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","category-ict-strategy","tag-roadmap","tag-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New year, new strategy! - Realising our digital ambitions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.imperial.ac.uk\/ict-success-stories\/2022\/01\/14\/new-year-new-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New year, new strategy! 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