{"version":"1.0","provider_name":"Office 365 News and Updates","provider_url":"https:\/\/blogs.imperial.ac.uk\/office365","author_name":"Adrian Mannall","author_url":"https:\/\/blogs.imperial.ac.uk\/office365\/author\/amannall\/","title":"ICT Service Desk Changes - 26 June 2023 - Office 365 News and Updates","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"46QWkYmybX\"><a href=\"https:\/\/blogs.imperial.ac.uk\/office365\/2023\/06\/16\/ict-service-desk-changes-26-june-2023\/\">ICT Service Desk Changes &#8211; 26 June 2023<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogs.imperial.ac.uk\/office365\/2023\/06\/16\/ict-service-desk-changes-26-june-2023\/embed\/#?secret=46QWkYmybX\" width=\"600\" height=\"338\" title=\"&#8220;ICT Service Desk Changes &#8211; 26 June 2023&#8221; &#8212; Office 365 News and Updates\" data-secret=\"46QWkYmybX\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogs.imperial.ac.uk\/office365\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Changes to how you contact the ICT Service Desk ICT are introducing changes to ASK (ServiceNow) to improve how our staff, students, and external customers interact with the ICT Service Desk. From Monday 26 June, the following changes will be implemented: Emailing service.desk(at)imperial.ac.uk will no longer automatically create new tickets in ASK. Improvements to ASK, [&hellip;]"}