{"id":804,"date":"2015-01-19T09:29:04","date_gmt":"2015-01-19T09:29:04","guid":{"rendered":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/?p=804"},"modified":"2015-01-19T09:29:04","modified_gmt":"2015-01-19T09:29:04","slug":"complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests","status":"publish","type":"post","link":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/","title":{"rendered":"Complaints procedures faced by doctors risk harming patients, study suggests"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_button\">\n\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-content\/plugins\/facebook-button-plugin\/images\/standard-facebook-ico.png\" alt=\"Fb-Button\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div><div class=\"fcbkbttn_like \"><fb:like href=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/\" action=\"like\" colorscheme=\"light\" layout=\"standard\"  width=\"225px\" size=\"small\"><\/fb:like><\/div><\/div><p><a href=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"207\" class=\"alignleft size-medium wp-image-805\" src=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints-300x207.jpg\" alt=\"Complaints\" \/><\/a>A study by one of Surgery &amp; Cancer&#8217;s Adjunct Professors, <a href=\"http:\/\/www.imperial.ac.uk\/people\/t.bourne\">Prof Tom Bourne<\/a> has been looking into how complaints procedures faced by doctors risk harming patients.<\/p>\n<p>Doctors who go through complaints procedures experience high rates of serious depression, anxiety and suicidal thoughts, according to a new study.<\/p>\n<p>Four out of five doctors also reported changing the way they treat their patients as a result of either complaints against themselves, or observing a colleague go through a complaints process.<\/p>\n<p>The authors of the research say that by causing psychological ill health and encouraging defensive practice, the processes designed to hold doctors to account are having negative consequences for patients.<\/p>\n<p>The findings come from a survey of 7,926 doctors published in BMJ Open. <a href=\"http:\/\/www3.imperial.ac.uk\/newsandeventspggrp\/imperialcollege\/newssummary\/news_15-1-2015-13-16-17\">Read complete story here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A study by one of Surgery &amp; Cancer&#8217;s Adjunct Professors, Prof Tom Bourne has been looking into how complaints procedures faced by doctors risk harming patients. Doctors who go through complaints procedures experience high rates of serious depression, anxiety and suicidal thoughts, according to a new study. Four out of five doctors also reported changing [&hellip;]<\/p>\n","protected":false},"author":710,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-804","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints procedures faced by doctors risk harming patients, study suggests - S&amp;C Staff Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints procedures faced by doctors risk harming patients, study suggests - S&amp;C Staff Blog\" \/>\n<meta property=\"og:description\" content=\"A study by one of Surgery &amp; Cancer&#8217;s Adjunct Professors, Prof Tom Bourne has been looking into how complaints procedures faced by doctors risk harming patients. Doctors who go through complaints procedures experience high rates of serious depression, anxiety and suicidal thoughts, according to a new study. Four out of five doctors also reported changing [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/\" \/>\n<meta property=\"og:site_name\" content=\"S&amp;C Staff Blog\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-19T09:29:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints-300x207.jpg\" \/>\n<meta name=\"author\" content=\"Kathryn Johnson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ImperialSandC\" \/>\n<meta name=\"twitter:site\" content=\"@ImperialSandC\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kathryn Johnson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/\"},\"author\":{\"name\":\"Kathryn Johnson\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/#\\\/schema\\\/person\\\/74df9d40eed41ebe1844803a33b0b765\"},\"headline\":\"Complaints procedures faced by doctors risk harming patients, study suggests\",\"datePublished\":\"2015-01-19T09:29:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/\"},\"wordCount\":135,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/files\\\/2015\\\/01\\\/Complaints-300x207.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/\",\"url\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/\",\"name\":\"Complaints procedures faced by doctors risk harming patients, study suggests - S&amp;C Staff Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/files\\\/2015\\\/01\\\/Complaints-300x207.jpg\",\"datePublished\":\"2015-01-19T09:29:04+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/#\\\/schema\\\/person\\\/74df9d40eed41ebe1844803a33b0b765\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/files\\\/2015\\\/01\\\/Complaints.jpg\",\"contentUrl\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/files\\\/2015\\\/01\\\/Complaints.jpg\",\"width\":700,\"height\":484},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/2015\\\/01\\\/19\\\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints procedures faced by doctors risk harming patients, study suggests\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/#website\",\"url\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/\",\"name\":\"S&amp;C Staff Blog\",\"description\":\"Surgery and Cancer community news\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/#\\\/schema\\\/person\\\/74df9d40eed41ebe1844803a33b0b765\",\"name\":\"Kathryn Johnson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b6be17c403fbe6a9706ce8d4e8299cc64ecde7b59fbf4901e16b304be977c8c5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b6be17c403fbe6a9706ce8d4e8299cc64ecde7b59fbf4901e16b304be977c8c5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b6be17c403fbe6a9706ce8d4e8299cc64ecde7b59fbf4901e16b304be977c8c5?s=96&d=mm&r=g\",\"caption\":\"Kathryn Johnson\"},\"url\":\"https:\\\/\\\/blogs.imperial.ac.uk\\\/surgeryandcancer\\\/author\\\/kj57\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints procedures faced by doctors risk harming patients, study suggests - S&amp;C Staff Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/","og_locale":"en_US","og_type":"article","og_title":"Complaints procedures faced by doctors risk harming patients, study suggests - S&amp;C Staff Blog","og_description":"A study by one of Surgery &amp; Cancer&#8217;s Adjunct Professors, Prof Tom Bourne has been looking into how complaints procedures faced by doctors risk harming patients. Doctors who go through complaints procedures experience high rates of serious depression, anxiety and suicidal thoughts, according to a new study. Four out of five doctors also reported changing [&hellip;]","og_url":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/","og_site_name":"S&amp;C Staff Blog","article_published_time":"2015-01-19T09:29:04+00:00","og_image":[{"url":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints-300x207.jpg","type":"","width":"","height":""}],"author":"Kathryn Johnson","twitter_card":"summary_large_image","twitter_creator":"@ImperialSandC","twitter_site":"@ImperialSandC","twitter_misc":{"Written by":"Kathryn Johnson","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#article","isPartOf":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/"},"author":{"name":"Kathryn Johnson","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/#\/schema\/person\/74df9d40eed41ebe1844803a33b0b765"},"headline":"Complaints procedures faced by doctors risk harming patients, study suggests","datePublished":"2015-01-19T09:29:04+00:00","mainEntityOfPage":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/"},"wordCount":135,"commentCount":0,"image":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#primaryimage"},"thumbnailUrl":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints-300x207.jpg","inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/","url":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/","name":"Complaints procedures faced by doctors risk harming patients, study suggests - S&amp;C Staff Blog","isPartOf":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#primaryimage"},"image":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#primaryimage"},"thumbnailUrl":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints-300x207.jpg","datePublished":"2015-01-19T09:29:04+00:00","author":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/#\/schema\/person\/74df9d40eed41ebe1844803a33b0b765"},"breadcrumb":{"@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#primaryimage","url":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints.jpg","contentUrl":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/files\/2015\/01\/Complaints.jpg","width":700,"height":484},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/2015\/01\/19\/complaints-procedures-faced-by-doctors-risk-harming-patients-study-suggests\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/"},{"@type":"ListItem","position":2,"name":"Complaints procedures faced by doctors risk harming patients, study suggests"}]},{"@type":"WebSite","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/#website","url":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/","name":"S&amp;C Staff Blog","description":"Surgery and Cancer community news","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/#\/schema\/person\/74df9d40eed41ebe1844803a33b0b765","name":"Kathryn Johnson","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/b6be17c403fbe6a9706ce8d4e8299cc64ecde7b59fbf4901e16b304be977c8c5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b6be17c403fbe6a9706ce8d4e8299cc64ecde7b59fbf4901e16b304be977c8c5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b6be17c403fbe6a9706ce8d4e8299cc64ecde7b59fbf4901e16b304be977c8c5?s=96&d=mm&r=g","caption":"Kathryn Johnson"},"url":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/author\/kj57\/"}]}},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/posts\/804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/users\/710"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/comments?post=804"}],"version-history":[{"count":2,"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/posts\/804\/revisions"}],"predecessor-version":[{"id":807,"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/posts\/804\/revisions\/807"}],"wp:attachment":[{"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/media?parent=804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/categories?post=804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.imperial.ac.uk\/surgeryandcancer\/wp-json\/wp\/v2\/tags?post=804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}