The Imperial Breast Unit is an internationally renowned breast research centre and one of the largest breast units in the UK. The unit receives 150 new patients per week and around 400 to 450 new breast cancer cases are diagnosed each year. According to the National Cancer Patient Experience Survey (2011/2012), nine out of ten of the lowest-rated cancer patient experiences are at large London NHS Trusts.
Mr Daniel Leff, consultant breast surgeon at Imperial College Healthcare NHS Trust and programme lead for IGHI’s MSc Healthcare and Design, worked with postgraduate students from a range of healthcare and design backgrounds on the course using human-centred design to improve the patient experience at the Imperial Breast Unit.