Health and care organisations have historically lagged behind those in other industries in making the most of digital technologies and data solutions. Yet the rapid onset and escalation of the COVID-19 pandemic has essentially forced organisations to embrace these tools to quickly adapt to new ways of working and delivering their services.
This overhaul of industry norms has led to a number of key questions: how widespread has this adoption been? Which tools and technologies have been implemented, and how have these solutions affected staff productivity and service delivery? What will ‘stick’ after the pandemic ends and we return to some semblance of pre-COVID normality?