Emma Bowman, Process Outcome Designer, Strategic Programmes and Change

Emma Bowman, Process Outcome Designer, Strategic Programmes and Change

“I feel really proud to work at Imperial, it is amazing to turn on the TV and see my colleagues on the news.”

I started working at Imperial in 2013 on a Faculty of Medicine graduate scheme. Since then I have undertaken a whole variety of roles across the university; I was the Cardiovascular Division Manager in the National Heart & Lung Institute, then the Institute Manager for the Data Science Institute, then the Director of Operations for the Grantham Institute for Climate Change and the Environment. I feel really proud to work at Imperial, it is amazing to turn on the TV and see my colleagues on the news. It is a privilege to work with such talented, motivated, and interesting people. 

Currently I am a Process Outcome Designer (POD) working on the Great Service Programme, implementing a new Enterprise Resource Planning (ERP) IT system, to replace our very old system, ICIS. The project will have a really positive impact, as it will streamline processes, create efficiencies and reduce manual workarounds. Hopefully, it will make every-day processes like recruitment, purchasing and submitting expenses less cumbersome for everyone! 

The role of a POD is to do whatever needs to be done to move a project forward. PODs are the link between the technical professionals implementing the system and the business. I use my experience and knowledge of Imperial to make sure that the technical solution works for the university, and the staff and student communities. I work with lots of different stakeholders and teams – I go out to departments and engage with them on future process design, system testing and training.  

It is very different from my ‘usual’ job! I have been introduced to a whole new world of software and technology; I have even attended the Oracle CloudWorld Tour conference at ExCeL. I enjoy connecting with colleagues across the whole university and it has been really interesting discovering how other teams work, for example payroll and finance. 

I spend my free time climbing, playing netball, in the gym, making pottery, crocheting, travelling, and converting my Ford Transit into a camper van. I love being outdoors in nature, living life to the full, challenging myself and experiencing new things. I can’t wait to take my campervan, Elton, to Switzerland in August to compete in a Spartan Beast (21 km race with 30 obstacles along the way!)