The College closes at your usual finishing time on Friday 21 December and reopens on Wednesday 2 January. If you need to undertake any essential work between these times when the College is closed, the College Access to College Buildings Out of Hours Policy applies. Please see the policy for more information on what is considered to be essential work.
The policy requires you to obtain written permission from your Head of Department (or, for the Department of Medicine only, your Head of Division). There is a link within the Policy to the form that you need in order to obtain such permission.
Heads of Department/Division must be satisfied that appropriate lone working arrangements are made in line with the College’s Safe Management of Lone Working Code of Practice, and that wellbeing implications are considered prior to out of hours access being granted.
Security staff are likely to check whether such permission has been granted if you are working at these times.
The College no longer subscribes to Research Professional and has moved to a new provider for research funding information, called Idox GRANTfinder 4 Education, offering a searchable database of funding opportunities and the option to subscribe to alerts.
GRANTfinder 4 Education allows academic institutions in the UK to service all their funding search requirements in one place: GRANTfinder for wider projects such as capital investment and spin-offs, RESEARCHconnect for research projects and POLICYfinder to keep track of relevant policy to support funding applications. This resource offers the ability to search for up-to-date funding opportunities and share information across defined groups and the wider communities at Imperial College and to deliver these in a cost-effective manner.
There will be a training session will be on 12 December. Antony McKay from Idox will deliver the training and there will be 3 sessions, all in room SKEM 315. Registration is via Eventbrite. The second session of the day will be tailored for research managers and the other two sessions are open to all College staff. Please register for the session you would like to attend. If you are unable to attend these sessions there will be more scheduled for the early part of 2019. (more…)
ICT Customer Services is currently undergoing a restructure led by the Head of Customer Services, Leigh Davenport. The new model is designed to allow us to focus more on the operational relationships with the faculties by giving the faculties a dedicated resource who will be their day-to-day interface. Whilst we are focusing on the customer relationship we are also going to improve the efficiency of service delivery, making better use of the staff we have by pooling our resources and continue our trend of improving resolution times whilst driving down Service Level Agreement breaches. The changes are due to take place in a structured and phased way, over the next 6 to 8 weeks.
New roles and changes to teams
A new function has been created called the Customer Services Management team, headed by Dawn Beaumont. Customer Services Managers will own the operational relationship with customer departments and manage customer satisfaction within ICT. As well as leading the new team, Dawn will also be the Customer Service Manager with responsibility for Medicine. Dawn has spent her entire career at Imperial providing IT support to Medicine, worked at all of the Medicine campuses and has for the last 15 years been the Faculty Support Manager responsible for the teams providing IT Support at the Medicine sites.
The ICT Digital Partners will still own the strategic relationships with the departments, initiating and guiding new projects and will work with the Customer Services Managers to champion the “voice of the customer” within ICT.
The Faculty Support team will report into a single Faculty Support Manager, Jamey Khan, who will oversee the services of resource teams providing deskside support in departments and via the ICT Service Desk in Central Library for South Kensington-based staff and existing local offices on remote campuses. This move should allow improved responsiveness of engineers to adapt to changing demands across the organisation.
Elmy Thompson, the current Site Manager for Hammersmith, Charing Cross and White City will be moving to take up the role of Departmental Operations Manager taking charge of the ICT’s Admin function. Dominic Spencer who currently covers St Mary’s, Chelsea and Brompton will have responsibility for managing deskside support teams across all the College’s remote campuses.