Patricia has been at Imperial for 25 years and recently won the WOW! Award for Customer Experience Professional of the Year – a national award scheme based on nominations by students
“I enjoy my role because it has evolved dramatically; there is an increasing need for specialist support, for example accommodating students with medical and wellbeing needs, which I provide. My job is incredibly diverse: in one day I could house a homeless student in halls; support a student who has been assaulted; address a large group of prospective students within an academic department; or help students access relevant teams within Registry.
“It was amazing to win the WOW award. I have a wonderful team around me who are exceptionally supportive, and all go the extra mile if someone needs that extra help.”