Blog posts

Nothing casual about our work ethic!

Deepthi Alex, Darshan Vigneswara and Michele BarrittICT collaborated with HR and departments to create a new and improved way of managing Imperial’s casual worker information to ensure an amazing user experience for students (often casual workers) from start to finish, as well as ensuring compliance with the law!

There was nothing casual about the way ICT worked together with HR to create this new and useful application.

Today I am interviewing ICTs Finance and HR Product Line team – Michele, Darshan and Deepthi who have been nominated for the President’s Award for Excellence for their work on the new Casual Worker app.

What is the new Casual Worker system and what does it do?

Michele – “The system brings casual worker management online, all data in one place. More importantly it monitors compliance as workers are restricted by the hours, they can work based on right to work and visa categories. The College audit had raised a risk that we were not compliant in managing our casual workforce and we had to address this.”

What impact does this improvement have on our staff and students?

Casual worker timesheet app

Michele –  “It improves the process, moving away from documents and spreadsheets to a more secure system, therefore it further improves the security of our data. It improves our legal compliance and monitoring. HR has greater control on approvals for payroll.

As well as this, Management Information can be generated from the apps via Power BI reports and thus HR have much improved information and understanding of our Casual Worker workforce.”

How did you collaborate with the users to achieve the best solution?

Deepthi – “As well as show and tells the team came together as a single product team which allowed us to make business driven decisions and designs. Our Agile ways of working meant that we could deliver business value with each sprint cycle leading to an mvp and its iterations according to business needs.”

What was the best thing about working on this activity?

Michele: “Seeing the product live and making a positive impact on this process for the business and casual workers themselves. Building new working relationships working in partnership with HR.”

Darshan – “Partnering with HR and Change Management through new ways of working to deliver the Casual Worker App successfully.”

Darshan – “Casual Worker App was one of the first enterprise IT solutions delivered using the Power platform which has given us a better understanding of the overall platform which will guide us in future developments.”

What was the most challenging thing about the work?

Michele – “Agreeing the MVP (minimum viable product) and sticking to it.”

Deepthi – “It was the first time that the product line was using Power platform along with complex business rules which resulted in a steep learning curve. However, this has helped us understand the path to adopting new technology.”

Why has your work been nominated for the Presidents Award for Excellence?

Michele – “I believe it was because the teams hard work and dedication over the last year to build and deploy this product that benefits the whole college community from Hr to the students experience!”

How does it feel to be recognised / nominated?

Michele – “Fabulous 😊 Glad our work has been recognised.”

What are you working on next?

Michele – “We just completed the roll out this month and we are now an the ‘early life’ support stage. We then need to compile a product roadmap and agree as a team how and when we enhance the product.

(more…)

Camaraderie and Collaboration Essential!

New Imperial Essentials staff dashboard

A collaboration to improve health, safety and data protection and information security awareness at work.

What is so essential?  

Imperial Essentials are a set of 6 mandatory online courses that staff must complete every 2 years to ensure we are not only legally compliant, but that we are creating and maintaining high standards of health, safety and welfare across the College. 

Essential to success  

With the new centralised training dashboard, we have seen a massive increase in compliance from 3% to 67+%, in the last 12 months!  

Through collaboration with POD, ICT, HR and the Faculties we have achieved an amazing success. Not forgetting the great support and effort from staff across the College!

Hear from some of the team involved in this activity to see how the best tech, collaboration and camaraderie has set us firmly on the road to compliance:

Why did you create the Imperial Essentials dashboard?

Nichola Stallwood, Head of Learning and Organisational Development, said “the main aim of the activity was to achieve 75% completion of all Imperial Essentials courses by 31 May 2022.

We needed a central reporting process on Imperial Essentials courses. But more than this we also needed confirmation of the compliance topics that needed to be completed by all core staff.

The new reporting system also had to ensure Imperial leadership could see the compliance gaps for new starters and existing staff.

As well as the dashboard we also created a policy to establish requirements, exemption criteria and consequences of non-completion.”

Simon Etherton, Information Insight Analyst ICT, said “There wasn’t a central automated system for staff to check these records and be informed when to take the refresher by. The old ICIS OLM system had to be manually updated. One of the aims was to create a tool to enable the business to increase compliance across the College. It would also offer Course Owners to accurately report to their respective Boards on their compliance topic (i.e. Fire Safety).”

Nicholas Wood, Programme Manager, Faculty of Medicine, said:

The dashboard supports de-risking us as an organisation through building awareness of critical topics to help us adopt safe working practices and create a safer working environment for all colleagues.”

What was the best thing about working on this activity?

Juliet O’Rourke -Technology Delivery Manager ICT, said –  “It’s great to work with a team with representation from different sections of Imperial and getting to know new faces.

There was a strong sense of engagement and level of trust in the team’s ability and commitment to succeed. Communication was open and transparent and all decisions making was by consensus with everyone having a voice and all suggestions and solutions considered.”

There was a good sense of camaraderie within the team and a feeling that everyone was enjoying the role with all challenges openly discussed and debated.

Simon said “I enjoyed working with the business and cross collaboration between teams in ICT across several Product Lines, Service Operations, Infrastructure & Shared Services, Business Operations and Technology Office. Colleagues within ICT were very helpful, responsive, enthusiastic and supported me when we spotted ‘gremlins’ in the system.”

Kia Wnuk, HR Information and Insight Manager, said – “There was strong buy in from the project team to develop a viable solution.  We were able to draw on each other’s knowledge and expertise to deliver a successful product.  This would not have been achievable without a multifunctional team.”

What was the most challenging thing about working on this activity?

Juliet said -“At the beginning of this activity, we setup a support email for end users and as this activity progressed and the compliance rate increased, the in box began to fill up which, was challenging but equally rewarding.  It was good to be able to reach out and communicate on an individual level to staff members and help resolve and field any issues or concerns they might have while completing their Imperial Essential courses.  In addition staff comments and queries provided vital information for the content of Frequent Ask Questions (FAQ), targeting communication and the presentation of information on the Imperial Essentials web page.

This activity also presented a number of technical and user base challenges.  From the initial data extraction, manipulation, and presentation for the dashboards, to the construction of the employee only dashboard, and working with new software platforms and automation tools to devise the email workflows and attachments for both the employee and line managers emails.

A number of the systems relied on free text fields to gather staff identifiers which lead to a variable quality in the data. This presented problems with recording course completion dates on the dashboards.  Establishing course data ownership and most recently call for user exemption from courses which, is an ongoing task forming part of next steps.”

Kia said – “Focussing our messaging to deal with the variable data quality issues and translating how the technical processes work to help the team and end users understand how the data is recorded.”

How did collaboration help you achieve your goals?

Juliet said “The business had clear objectives and ambitious targets to improve the College Imperial Essentials compliance rate from 3% to 75% within one year.  This set the agenda for collaboration and as a team we were all focused around creating key deliverables in order to achieve these objectives.

There was a lot of collaboration among the team in knowledge sharing, (e.g., Microsoft Power BI and the new Power Platform Automate tools) where highly skilled members who were willing to share their knowledge and expertise with others, allowing them to take on lead roles in delivering new tasks.

Collaboration was also fostered by having a well-structured plan with a sense of direction and the use of progress monitoring tools e.g. JIRA – which helped provide momentum.  Microsoft Teams is used for central communication, planning and documentation and open chat for discussion points. Collaboration, openness, and transparency provided a good level of team engagement and harmony.”

What will you do next?

Juliet said – “We will continue to work on improvements including; refresh the communication to encourage senior management and HR partners to review the dashboards they have access to and highlight accountabilities, review exemption requests and apply any update changes to the dashboards and increase the reminder emails for individual employee.

And we will start work on a ‘Wish List’ of new features.

Nick said – “listen to the responses from the staff on how to make the system and courses better and implement improvements.”

(more…)

Research Software Engineering enabling ‘Surgery from your sofa’

To increase the quality, impact and sustainability of the research software developed at Imperial, supporting the College in enhancing its world-leading research outputs’.

That is the bold mission statement of the Research Software Engineering Team (RSE) here in ICT.

A large part of a life in academia involves research – the process of investigation into a particular study, utilising various resources and materials.

The RSE team believes in the dependance of research software on modern science and says that ‘good software engineering accelerates and boosts the impact of research’.

With projects like ‘Liionsden’ – that provides a tool which easily archives and visualises the experimental and generated data in simulations in relation to batteries research, and StrainMap – that prepares a new diagnostic MRI technique for use in clinical settings – Therefore, RSE not only  helps Imperial, but benefits many other areas of society.

At the Royal Society Summer Science Exhibition in 2021, even the public got involved in the process; working with HARMS Lab (Human-centered automation, Robots and Monitoring for Surgery), the RSE team produced a game that involved the remote control of surgical tools – and, despite a few ‘hiccups’, finalised a method that utilises head-movement using Gaze-Tracking technology to move the various tools and complete objectives – an emerging technology that can revolutionise surgical processes.

RSE robotic ‘Operation’ surgery game that is controlled by head movement.

Image: RSE robotic ‘Operation’ surgery game that is controlled by head movement.

Open Science and collaboration are the future’ – RSE believes.

The creative and functional freedom that software engineering provides pushes academia forward – more efficient and technically active programs can automate redundant processes, as well as deliver greater precision over manual entry.

There are almost 30 RSE teams already set up at academic institutes across the UK – with official job titles, fellowships and extensive industry opportunities rising, and with the increasing importance in data science, Research Software Engineering is becoming imperative in providing solid academia – with a main goal to ‘create recognition and career pathways for individuals that develop research software in academia. ‘

Better Software. Better Research’ is RSE’s Mantra.

Watch a video of Chris Cave-Ayland, ICT’s Senior Research Engineer showcasing RSE and the process for building ‘Surgery from your Sofa’ – a system for remote control of surgical robots over the internet. He also gives you an insight into Research Software and what his team does.

You can also read more about RSE on their blog.

Author: Matt La, Work Experience, ICT June 2022

 

 

 

A guide to how things get done in ‘real life’

Two work experience students, Sarah and Matt, were immersed in the word of IT as they spent 3 days working in all areas from Data Analytics, Product Development and Communications, where they gained an insight into the inner workings of ICT…

ICTs way of doing things is called an ‘Agile model’

“During my work experience in ICT, I spent my time helping to develop an app using the new software called Microsoft PowerApps, which will enable students to upload photos for their College ID card – and I even trained an Artificial Intelligence (AI) bot to help with approval of the photos!

Every day I was included in the Product Development Team stand up meetings where they would group discuss what each person had done during the previous day and briefly outline what needed to occur today- they would then move on to discuss the main planning for the new system.

This was a very informative experience as it really gave the feel of a friendly workspace, whilst also being a guide to how things get done in ‘real life’. It also displayed to me what specific requirements need to be established in order to effectively work as a team, which in turn helps the programming people know exactly what to do in order to get everything running smoothly in the software.

Watching this all play out and being able to participate, as well as sharing my own work with the team has helped me to be able to apply it to my school subjects. Merely knowing that ICTs way of doing things is called an ‘Agile model’ and being able to see for myself how interaction with the ‘customer’ who will be using the new system enables for a greater understanding of people’s requirements and thus a smoother process overall has been of great help to me.

In conclusion, I have loved every minute of having my work experience here at Imperial College’s ICT department and I greatly recommend it.”

Author: Sarah Sowole, work experience student from Oaks Park High School, Redbridge 

Moving forward. Progression.

“Coming into a workplace with no prior experience, and from what I have seen online, I was personally expecting robots and drones that complete tasks straightforwardly.

I was pleasantly surprised when the first person I talked to immediately started talking about his motivations as a developer – helping students and colleagues alike. And, again and again, after each person I talked to, whilst there was still a focus on the tangible and material outcomes, there was an utmost focus on the intangible things at work.

A large part of my talk with a Product Manager was about a metaphorical ‘Northern Star’ – a purpose for work.

I was told that working is easier when you have been given a reason to keep on moving forward, something that I did agree with.

It was refreshing, in contrast to the do-or-die mentality I am often faced with in Sixth Form – and ultimately, a progressive outlook at ‘work’ is something that I would love to experience when I eventually enter the workplace!

Author: Matt La, work experience student from Farnborough Sixth Form College

From manager to C-level, do you have what it takes?

Headshot of panellists
The panellists, left to right: Julie, Leila, Jane

We know IT has a long way to go before it can call itself “an inclusive industry”. We recognise that and work towards bridging that gap. Equality, Diversity and Inclusion is one of our strategic pillars as a part of our strategy – Investing in people and talent. In support of our EDI initiatives, we are collaborating with a number of partners that help us strive to achieve that mission.

We had excellent engagement for our latest collaboration with Everywoman, From Manager to C-Level: The steps, skills and qualities that can give you the edge webinar. 420 of you registered and more than 100 tuned in live! I encourage you to watch the recording if you couldn’t make the live session on 28 January! Some of our top female leaders were panellists:

  • Julie McCann, Interim Vice-Dean for Research in the Faculty of Engineering
  • Leila Guerra, Vice Dean of Education at the Imperial College London Business
  • Jane Neary, Director of Campus Services

The panel shared fantastic career insights and tips. They can be applied by anybody who’s aiming at a C-level role in their 5-year plan!  Jane, Julie and Leila took the audience through the steps you can take to make it happen, and the skills and attributes needed to make it to the top.

Here’s my favourite quote from the event:

Seema: What skills and attributes does someone need to succeed?

Leila: Networking and building relationships are universally important. Making sure you have diverse, rich and global circles. Self-awareness is of course important to have as well. Being able to look at yourself and identify what’s your voice, your passion. The element of passion is so important! Having an innovative mindset as well, knowing the role will not be linear. On the other hand, being resilient, patient and generous with yourself and others. Being in peace with yourself does really help. Your employer hired you for you!

You might also find the How Imperial’s ICT and digital team leaders are moving the needle on diversity article interesting!

More general on-demand content can be found on Everywoman’s webpage.

New year, new strategy!

I thought I had better write something on our brand new ICT blog, as the default message is…

… leaving that up is like the WordPress Blog equivalent to ‘Computer says no!” and we have a bad enough rep as it is! 😉

2022 has finally arrived, and we have a new years resolution in the guise of a new ICT strategy and roadmap to work towards making some exciting improvements to ensure:

  • A seamless, digital student journey
  • The best tools and systems
  • Robust and reliable technology
  • Delighted customers placed at the heart of the services
  • Confidence in cyber security
  • The best technology talent

But how did we come up with all that lot?

Peter Brown showing his post it note workIn summer 21 we set up some ICT Tech Days for all our 250 staff to attend (Hybrid mode of course!)

When I heard we were going to be attending workshops to strategise for the next 5 years, I thought great – I love a post it note session! But when I found out it was every day for a week, I thought blimey that is a lot of post it notes!

The strategy workshops were broken down in to daily sessions for each Functional Area where we looked at their current ‘playbooks’ and what our teams are working to achieve, we then did the obligatory post it note exercise to identify your needs as a customer, looking at your pain points, and mapping out the potential gains, and many, many mor exercises!

We determined steps to plan out ‘what great looks like’ and feed this in to a long term strategy and roadmap.

The days were long and lots of coffee was drunk, but the outcomes were totally worth it – as we now have a really clear direction of travel and we are all pulling in the same direction as a team, and we have new ways of working with you – our clientele.

Our teams 7 days culminated in a social distanced gathering (Not party!)

Staff DJ'ing at the party

Stick with us through this blog to see how we are delighting you and providing a first class service.